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Content Application Specialist

The Content Application Specialist position will be responsible for serving as a technical adviser to the Client Services team on content-related support issues via electronic ticket and phone calls.  Additionally, the Content Application Specialist will work closely with the members of the Content and Technical Services team to develop and enhance new applications based on emerging eLearning standards.

The Content Application Specialist is required to adhere to SLA guidelines, follow Intelladon customer service standards and participate in online (webinar) training and meetings with clients when needed.

Intelladon operates in a collaborative environment, which is diverse and open-minded. The successful candidate will meet the following requirements:

  • Outstanding verbal and written communications skills
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • Able to prioritize work on multiple projects concurrently
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Ability to work responsibly without direct supervision
  • Ability to demonstrate software product solutions to technical and non-technical audiences
  • Adhere to the work schedule as assigned by your immediate supervisor including on time performance
  • Actively research our industry and stay on top of trends, competition and technologies
  • Perform other duties as assigned by the Director of Client Services
  • Intelladon reserves the right to modify the job description at any time at its sole discretion without prior notice
  • Other responsibilities as defined from time to time by the Intelladon management team
 
The ideal candidate will meet the following qualifications:
  • A Bachelor’s degree in Computer Science (or related field)
  • Extensive experience with Javascript and Javascript libraries, particularly jQuery and Node.js
  • Experience with JSON and REST technologies for application programming interfaces
  • Fluency HTML5 and CSS3
  • Experience with version control systems, preferably git
  • Experience developing web applications
  • Experience with testing, particularly cross-browser testing & troubleshooting
  • Understanding of browser developer tools
  • Knowledge of SCORM and AICC eLearning standards are a bonus point
Position is located in Tampa, Florida.